Angel Wings Travel Pouch

Updated as of November 24th, 2020

We are temporarily waiving our online return fee for orders placed between 11/25/20 to 12/25/20. All eligible online domestic orders can now be returned free of charge through our Returns Portal for up to 30 days after purchase. For all other orders, please contact Customer Care at 1-888-VISMAYA (1-888-847-6292) or info@vismaya.com.  

Vismaya offers free ground shipping on all domestic orders above $ 75 (excluding HI/AK/PR). 

Orders are shipped business days only, Monday through Friday. Vismaya does not process or ship orders on Saturday, Sunday or company observed holidays.

If you are a Vismaya lover living abroad, please email us at info@vismaya.com or contact our customer service representative on 1-888-VISMAYA (1-888-847-6292)  to get options for where you can get a Vismaya product

SHIPPING FEES

Shipping rates are calculated according to the purchase value of your order and the type of shipment selected. Each address you instruct us to ship to, including gift-recipient addresses, is considered a separate order and is subject to applicable shipping charges.

All domestic orders will be shipped and delivered within 3-10 business days, unless you select an alternative.

We ship to PO Box addresses. Overnight and expedited delivery is available for these addresses.

If an invalid address is provided, there may be a delay in processing your order.

During the holidays our shipping times may vary. Orders typically ship the next business day. Orders placed Friday-Sunday will ship out Monday.

DELIVERY OPTIONS AVAILABLE IN THE UNITED STATES

Delivery Service	Cost	Estimated Delivery Time
Standard Ground	FREE on orders over $75	3 - 7 Business Days
2Day Delivery	As Actual	Two business days if your order is placed before 2 pm PST
Standard Overnight Delivery	As Actual	Next business day if your order is placed before 2 pm PST

Ground Shipping fees for all orders under $75 shall be as per actuals.

Shipping Restrictions. 

Due to restrictions from our financial partners or restrictions by law, Vismaya does not ship to the following locations: Belarus, Burma, Congo, Cote d'Ivoire, Crimea, Cuba, Iran, Iraq, Lebanon, Liberia, Libya, North Korea, Somalia, Sudan/South Sudan, Syrian Arab Republic, Yemen, and Zimbabwe.

SHIPPING STATUS

Vismaya partners with multiple shipping carriers. Once your order has shipped, you will receive an email providing your tracking number and carrier information.  Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day. Information regarding any backordered or out-of-stock items will be included in a separate email.

TRACKING YOUR ORDER

There are three ways to track your order.

1. Log into your customer account on our website. You can view your order history and track each individual order you have placed.
2. Tracking information is available by visiting the carrier's website. Once there, enter your tracking number and review the most up-to-date information regarding your package. 
3. Contact our Customer Service department at 1-888-VISMAYA (1-888-847-6292) Monday-Friday 9:00am - 5:00pm PST and a representative will gladly inform you on the status of your order.

Returns

Full-price merchandise may be returned for a full refund, online store credit, or exchange within 30 days of the delivery date. All merchandise purchased for less than 50% off the original price may be returned for an exchange, full refund, or online store credit within 30 days of the delivery date.

All items being returned must be in original condition, unworn and with original tags intact. If such items are not returned in original condition, they will be returned to you.

Vismaya reserves the right to deny a return or refund if the merchandise does not meet the Return and Exchange Policy. Please be aware that all returns will be processed upon receipt of the returned merchandise by Vismaya. The return shipping amount will be deducted from your total refund. All returns must conform to the guidelines of our return policy and must be accompanied by the original invoice. For a faster refund, your return label and return slip should correspond with the items in your package. You will receive an email notification when your return has been processed (be sure to check your spam folder).

Shipping and handling charges are not refundable. Print a pre addressed label after your return has been approved.

Additional Return Options

Use the shipping Method of Your Choice

If you prefer to use your own carrier, please use a trackable and insured shipping method. Please mail your return to the following address. Vismaya is not responsible for shipping fees or lost returns. Please obtain a tracking number for your records.

ATTN: Vismaya Returns
1313 Pine Avenue
Manhattan Beach, CA 90266
Order #:________________ 

Please note merchandise purchased from other retailers, including department stores or specialty stores must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer.
All merchandise purchased at 50% or greater discount than the original price is final sale.

Exchanges

You may easily exchange for the same style, different color or use a voucher to exchange for something completely different. The item being exchanged may be sent back using the shipping label provided. 

*All exchanges are shipped ground from Los Angeles. Expedited shipping is additional. See expedited shipping rates below.

Online Purchases
To return merchandise purchased on www.vismaya.com, please follow the steps below:

• All items purchased online can be returned by mail.
• Pack your return merchandise securely (in the original packaging if possible) and include a copy of your invoice with your name, email address, and phone number.
• If you are exchanging, indicate the item/color you wish to receive in exchange. We will reply to acknowledge the availability of the new items you wish to order.
• Please indicate which items you are returning/exchanging and the reason for return.
• Boldly write the Order Number on the front of the box/ envelope so that it is easily visible.
  
  Mail the package to:
  ATTN: Vismaya Returns
  1313 Pine Avenue
  Manhattan Beach, CA 90266

Shipping and handling charges are not refundable. You will be responsible for any return shipping costs. You may opt to use an insured delivery service, however, Vismaya cannot accept responsibility for items not received or damaged in transit.

RETURNING OR EXCHANGING DEFECTIVE/DAMAGED ITEMS

All claims regarding defective/damaged orders must be reported to Customer Service prior to shipping return items. Please contact a Customer Service Representative at 1-888-VISMAYA (1-888-847-6292) or email us at info@vismaya.com. When sending your email, please include the following:
•If the item(s) received was defective or damaged in transit.
•Describe the defect and if you would like a replacement or refund.
•Upload a photo if the item is damaged.
Follow the return instructions above for online purchases. If available, the correct item will be shipped to you free of charge.
Please note that all defective items are subject to inspection.

REFUND PROCESS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
Please allow 2-3 weeks from the return shipped date for your account to be credited. Depending on your bank, it may take 1-2 billing cycles for the credit to appear on your statement.