FAQ's

1. Shop by browsing through our website.
2. Click on the relevant image to access the individual item's product page. You can then choose the quantity and color you want.
3. Add merchandise to your shopping cart by clicking on the 'add to cart' near the desired item.
4. Review the items in your shopping cart. You can remove, delete or update your shopping cart by clicking on either 'remove', 'delete' or 'update'.
5. To continue shopping click on 'continue'. Please be aware that another customer can still purchase items in your shopping basket until you checkout.
6. Proceed to checkout by clicking on 'checkout' and follow the instructions.

Contact us at 1-888-VISMAYA (1-888-847-6292) Monday - Friday 9:00am - 5:00pm PST and our Customer Service Department will be more than happy to assist you with placing your order with us.
**Orders shall be accepted at our sole discretion but will normally be accepted if the goods that you order are available and your credit card are authorized for the transaction. We will contact you if there are any problems with your order. Prices quoted to you are the prices set at the time. If for any reason they are increased we will let you know by e-mail and inform you prior to processing your order.
We will send you an e-mail confirmation receipt of your order.

We strive to maintain that the correct availability is reported when you select the item you would like to place in your shopping bag. Unfortunately, if another customer buys the remainder stock of your item before you make your purchase, the item will be reported as unavailable when you go to checkout. But don’t lose hope! If you still wish to purchase the item, you may contact a Vismaya Customer Service Associate at info@vismaya.com or call 1-888-VISMAYA (1-888-847-6292) to locate the item in one of the retail stores that carry our product.

We will deliver the goods to the delivery address that you specified when you placed your order. Please be accurate when you give us your address details, as we will not be liable if the address that you have given is incorrect. If you have ordered something and it has not arrived within 3-10 business days of your order being processed, please contact us. You can also track your package via the appropriate carrier using your tracking number.

You can track your order three ways:
1. You can track your order by logging into your customer account on our website. You can view your order history and track each individual order you have placed.
2. You can also use your tracking number to visit www.usps.com to get the most up-to-date information on your order.
3. You can contact our Customer Service department at 1-888-VISMAYA (1-888-847-6292) Monday - Friday 9:00am - 5:00pm PST who will be more than happy to provide you with details on your latest order.

We accept credit card and debit card payments as well as PayPal. If you are shopping from outside the United States, place your order and your credit card company will convert the transaction to your own currency. We accept the following: Visa, Master Card, Discover, and American Express.
** All prices quoted on this website are inclusive of US taxes, relative to the rules for each state. As we are based in California, in most cases only orders shipped within California will incur tax. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

We are unable to combine orders or add pieces to an existing order once it has been placed. If you need to make any changes or cancel your order please call our customer service at 1-888-VISMAYA (1-888-847-6292) so we may try to assist you. A representative is available Monday through Friday 9am to 5pm PST. Please note there is no guarantee we will be able to make any changes to your order.

You can expect your refund/exchange to process within approximately 14 days of us receiving your merchandise. Your banking institution may require additional days to process and post this transaction to your account once they have received the refund information from Vismaya. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.

Vismaya Signature Styles Are Designed With You In Mind, And Our Intent Is To Create Collections That Perfectly Suit Your Lifestyle. We Hope You Will Receive Many Years Of Enjoyment From Your Vismaya Product. In Order To Care For Your Item, We Have Included Tips On Garment Care.

COTTON

To maintain the highest quality of our products, hand wash separately, use only a non-chlorine bleach if needed, using cool water and mild detergent. Line dry and warm iron if needed.

SILK

As a naturally delicate fabric, we highly suggest that you have your products professionally dry cleaned. If you choose to wash by hand, always use cool water with a mild detergent made especially for silk as normal detergent can destroy the silk fibres.

LINEN

Linen is a natural fibre, known for its absorbency. Check care labels on linen products to determine whether the product must be dry-cleaned. If you choose to wash by hand, always use cool water and mild detergent. Dry flat if possible, as a breathable natural fabric, it is pretty quick to dry this way. If an iron is needed, use low iron.

RAYON/MODAL/VISCOSE

Handwashing separately is always the best and safest method for washing rayon, modal or viscose. Add mild detergent to a wash basin or sink filled with cool water. Submerge the item and gently agitate the water with your hands to evenly distribute soap. Soak for up to 15 minutes then rinse well by running cool water through the item until the water is no longer soapy. Do not wring, instead press the water out of the item, lay flat to dry or dry clean.

CASHMERE/WOOL

The qualities that make cashmere precious also make it very delicate, so gentle handling is required to keep it looking it’s finest. We highly suggest that you have your products professionally dry cleaned