Updated as of November 24th, 2020

We are temporarily waiving our online return fee for orders placed between 11/25/20 to 12/25/20. All eligible online domestic orders can now be returned free of charge through our Returns Portal for up to 30 days after purchase. For all other orders, please contact Customer Care at 1-888-VISMAYA (1-888-847-6292) or info@vismaya.com.  

Vismaya offers free ground shipping on all domestic orders above $ 75 (excluding HI/AK/PR). 

Orders are shipped business days only, Monday through Friday. Vismaya does not process or ship orders on Saturday, Sunday or company observed holidays.

If you are a Vismaya lover living abroad, please email us at info@vismaya.com or contact our customer service representative on 1-888-VISMAYA (1-888-847-6292)  to get options for where you can get a Vismaya product

SHIPPING FEES

Shipping rates are calculated according to the purchase value of your order and the type of shipment selected. Each address you instruct us to ship to, including gift-recipient addresses, is considered a separate order and is subject to applicable shipping charges.

All domestic orders will be shipped and delivered within 3-10 business days, unless you select an alternative.

We ship to PO Box addresses. Overnight and expedited delivery is available for these addresses.

If an invalid address is provided, there may be a delay in processing your order.

During the holidays our shipping times may vary. Orders typically ship the next business day. Orders placed Friday-Sunday will ship out Monday.


DELIVERY OPTIONS AVAILABLE IN THE UNITED STATES

Delivery Service

Cost

Estimated Delivery Time

Standard Ground

FREE on orders over $75

3 - 7 Business Days

2Day Delivery

As Actual

Two business days if your order is placed before 2 pm PST

Standard Overnight Delivery

As Actual

Next business day if your order is placed before 2 pm PST


Ground Shipping fees for all orders under $75 shall be as per actuals.

Shipping Restrictions. 

Due to restrictions from our financial partners or restrictions by law, Vismaya does not ship to the following locations: Belarus, Burma, Congo, Cote d'Ivoire, Crimea, Cuba, Iran, Iraq, Lebanon, Liberia, Libya, North Korea, Somalia, Sudan/South Sudan, Syrian Arab Republic, Yemen, and Zimbabwe.

SHIPPING STATUS

Vismaya partners with multiple shipping carriers. Once your order has shipped, you will receive an email providing your tracking number and carrier information.  Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day. Information regarding any backordered or out-of-stock items will be included in a separate email.

TRACKING YOUR ORDER

There are three ways to track your order.

  1. Log into your customer account on our website. You can view your order history and track each individual order you have placed.
  2. Tracking information is available by visiting the carrier's website. Once there, enter your tracking number and review the most up-to-date information regarding your package. 
  3. Contact our Customer Service department at 1-888-VISMAYA (1-888-847-6292) Monday-Friday 9:00am - 5:00pm PST and a representative will gladly inform you on the status of your order.