If you would like to make a return and your purchase is within our return policy (listed below), you may click here to start your return.
If you purchased return insurance via re:do at checkout for $1.50, your return is covered. If you did not, you may still start your return at the return portal above, but will be responsible for the label fee provided.
Full price merchandise and merchandise discounted up to 49% off the original price, may be returned for a full refund, online store credit, or exchange within 30 days of the delivery date. All merchandise purchased for 50% or greater discount off the original price is considered final sale.
All items being returned must be in original condition, unworn and with original tags intact. If such items are not returned in original condition, they will be returned to you.
Vismaya reserves the right to deny a return or refund if the merchandise does not meet the Return and Exchange Policy. Please be aware that all returns will be processed upon receipt of the returned merchandise by Vismaya. The return shipping is free for most mailed returns processed through our return center. However, there will be a standard $5.99 restocking fee deducted from your refund amount. All returns must conform to the guidelines of our return policy and must be accompanied by the original invoice. For a faster refund, your return label and return slip should correspond with the items in your package. You will receive an email notification when your return has been processed (be sure to check your spam folder).
Please print the pre addressed label after your return has been approved. Vismaya cannot accept responsibility for items not received, misplaced, shipped to the wrong address or damaged in transit.
We are happy to offer exchanges - if you would like to exchange your item, please email our team at firstname.lastname@example.org and well will send you instructions.
RETURNING OR EXCHANGING DEFECTIVE/DAMAGED ITEMS
All claims regarding defective/damaged orders must be reported to Customer Service prior to shipping return items. Please contact a Customer Service Representative at 1-888-VISMAYA (1-888-847-6292) or email us at email@example.com. When sending your email, please include the following:
•If the item(s) received was defective or damaged in transit.
•Describe the defect and if you would like a replacement or refund.
•Upload a photo if the item is damaged.
Follow the return instructions above for online purchases. If available, the correct item will be shipped to you free of charge.
Please note that all defective items are subject to inspection.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please allow 2-3 weeks from the return shipped date for your account to be credited. Depending on your bank, it may take 1-2 billing cycles for the credit to appear on your statement.