HOW DO I ORDER ONLINE?

1. Shop by browsing through our website.
2. Click on the relevant image to access the individual item's product page. You can then choose the quantity and color you want.
3. Add merchandise to your shopping cart by clicking on the 'add to cart' near the desired item.
4. Review the items in your shopping cart. You can remove, delete or update your shopping cart by clicking on either 'remove', 'delete' or 'update'.
5. To continue shopping click on 'continue'. Please be aware that another customer can still purchase items in your shopping basket until you checkout.
6. Proceed to checkout by clicking on 'checkout' and follow the instructions.

CAN I ORDER OVER THE PHONE?

Contact us at 1-888-VISMAYA (1-888-847-6292) Monday - Friday 9:00am - 5:00pm PST and our Customer Service Department will be more than happy to assist you with placing your order with us.
**Orders shall be accepted at our sole discretion but will normally be accepted if the goods that you order are available and your credit card are authorized for the transaction. We will contact you if there are any problems with your order. Prices quoted to you are the prices set at the time. If for any reason they are increased we will let you know by e-mail and inform you prior to processing your order.

We will send you an e-mail confirmation receipt of your order. 

WHEN I PUT SOMETHING IN MY SHOPPING BAG, DOES IT GUARANTEE I HAVE THE MERCHANDISE?

We strive to maintain that the correct availability is reported when you select the item you would like to place in your shopping bag. Unfortunately, if another customer buys the remainder stock of your item before you make your purchase, the item will be reported as unavailable when you go to checkout. But don’t lose hope! If you still wish to purchase the item, you may contact a Vismaya Customer Service Associate at info@vismaya.com or call 1-888-VISMAYA (1-888-847-6292) to locate the item in one of the retail stores that carry our product.

I SAW AN ITEM ON THE WEBSITE, AND NOW IT DISAPPEARED. WHY?

Vismaya lovers love to shop! Our quantities are limited and may sell out fast. If there is an item that you are interested in, but is no longer on the site, you can contact us at 1-888-VISMAYA (1-888-847-6292) or email us at info@vismaya.com and we will try to help you locate it at one of our retail partners.

CAN I PLACE AN ORDER WITHOUT REGISTERING?

Yes, you can. You can place an order as a guest once you reach the checkout page. Keep in mind, registering will give you access to more information about your order.

HOW DO I CHANGE MY LOGIN INFORMATION?

You can update stored information in your account at any time. To view or change your existing account information, password or subscription status, please sign in to “My Account” using your current e-mail address and password, you can edit any of your saved account information.

WHAT IF I FORGET MY PASSWORD?

You can contact Customer Service department at 1-888-VISMAYA (1-888-847-6292) Monday - Friday 9:00am - 5:00pm PST and a representative will guide you through a password re-set.

WHAT HAPPENS IF MY PACKAGE DOESN’T ARRIVE?

We will deliver the goods to the delivery address that you specified when you placed your order. Please be accurate when you give us your address details, as we will not be liable if the address that you have given is incorrect. If you have ordered something and it has not arrived within 3-10 business days of your order being processed, please contact us. You can also track your package via the appropriate carrier using your tracking number.

HOW DO I TRACK MY ORDER?

You can track your order three ways:
1. You can track your order by logging into your customer account on our website. You can view your order history and track each individual order you have placed.
2. You can also use your tracking number to visit www.usps.com to get the most up-to-date information on your order.
3. You can contact our Customer Service department at 1-888-VISMAYA (1-888-847-6292) Monday - Friday 9:00am - 5:00pm PST who will be more than happy to provide you with details on your latest order.

WHAT TYPE OF PAYMENT OPTIONS DOES VISMAYA OFFER?

We accept credit card and debit card payments as well as PayPal. If you are shopping from outside the United States, place your order and your credit card company will convert the transaction to your own currency. We accept the following: Visa, Master Card, Discover, and American Express.

** All prices quoted on this website are inclusive of US taxes, relative to the rules for each state. As we are based in California, in most cases only orders shipped within California will incur tax. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

CAN I USE A GIFT CARD ONLINE?

Yes, gift cards can be used online.

WHAT CURRENCY ARE YOUR PRICES IN?

Prices for all of our items are listed in US Dollars, whether you are logging in from the US, Canada, Australia, or any other country.

WHAT IF I RECEIVED A DAMAGED, DEFECTIVE OR INCORRECT ITEM?

If you receive a damaged, defective or incorrect item, contact us at info@vismaya.com with a photo of the damage, or wrong item you received as well as your order number. We will be happy to take care of you.

WHAT ITEMS ARE FINAL SALE?

All items sold at a discount of 50% or greater are considered “final sale”. Final sale items are not eligible for refunds, exchanges or store credit. You will see the “final sale” banner next to your item in the shopping bag.

CAN YOU SHIP TO A P.O. BOX AND FREIGHT FORWARDING ADDRESSES?

We do ship to PO Box and APO/FPO Box addresses. Overnight and expedited delivery is available for these addresses.

CAN I SHIP TO AN ADDRESS OTHER THAN MY OWN?

Yes, you can ship to another address besides your own. When prompted to fill out shipping information, specify the shipping address you wish to send your purchase. When prompted for the billing address, fill out your own address.

What if I input a wrong address during checkout?

During check out, if you accidentally input the wrong address, then you would have to contact us to change and update the address. You may contact a Vismaya Customer Service Associate at info@vismaya.com or call 1-888-VISMAYA (1-888-847-6292) Monday-Friday 9:00am - 5:00pm PST to assist you in correcting the address.

HOW LONG DOES IT TAKE TO RECEIVE MY REFUND?

You can expect your refund/exchange to process within approximately 14 days of us receiving your merchandise. Your banking institution may require additional days to process and post this transaction to your account once they have received the refund information from Vismaya. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.

WILL I RECEIVE EMAIL UPDATES REGARDING MY ORDER?

Yes, you will receive an email confirmation once your order has been received, shipping updates providing tracking information, updates regarding multiple shipments, and updates on changes or cancelations to your order.

WHERE IS MY ORDER?

For all shipped packages, we will send you the tracking number in an email. You may also find the information on your My Account page. If you would like to make any changes while your package is in transit, please contact the carrier.

I'M HAVING PROBLEMS WITH THE WEBSITE, WHAT DO I DO?

Please email us at info@vismaya.com, and we’ll see if we can fix the problem as soon as possible. If you are experiencing problems with shopping on our site, we truly appreciate your input and feedback. Please include the issues you had as well as what browser you are using (Chrome, Firefox, Safari, Internet Explorer, etc.)

I HAVE A STORE - HOW DO I CARRY VISMAYA'S PRODUCT LINES?

Please email us at info@vismaya.com or speak to our customer service at 1-888-VISMAYA (1-888-847-6292) and we would be happy to assist you with your wholesale enquiries.

WHAT IF I HAVE A MEDIA OR PRESS INQUIRY?

For marketing and media inquiries please contact info@vismaya.com

GARMENT CARE

Vismaya signature styles are designed with you in mind, and our intent is to create collections that perfectly suit your lifestyle. We hope you will receive many years of enjoyment from your Vismaya product. In order to care for your item, we have included tips on garment care.

COTTON
To maintain the highest quality of our products, hand wash separately, use only a non-chlorine bleach if needed, using cool water and mild detergent. Line dry and warm iron if needed.

SILK

As a naturally delicate fabric, we highly suggest that you have your products professionally dry cleaned. If you choose to wash by hand, always use cool water with a mild detergent made especially for silk as normal detergent can destroy the silk fibres. 

LINEN
Linen is a natural fibre, known for its absorbency. Check care labels on linen products to determine whether the product must be dry-cleaned. If you choose to wash by hand, always use cool water and mild detergent.  Dry flat if possible, as a breathable natural fabric, it is pretty quick to dry this way. If an iron is needed, use low iron.

RAYON/MODAL/VISCOSE

Handwashing separately is always the best and safest method for washing rayon, modal or viscose. Add mild detergent to a wash basin or sink filled with cool water. Submerge the item and gently agitate the water with your hands to evenly distribute soap. Soak for up to 15 minutes then rinse well by running cool water through the item until the water is no longer soapy. Do not wring, instead press the water out of the item, lay flat to dry or dry clean. 

CASHMERE/WOOL

The qualities that make cashmere precious also make it very delicate, so gentle handling is required to keep it looking it’s finest. We highly suggest that you have your products professionally dry cleaned