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Vismaya offers free ground shipping on all domestic orders above $ 75 (excluding HI/AK/PR). 

Orders are shipped business days only, Monday through Friday. Vismaya does not process or ship orders on Saturday, Sunday or company observed holidays.

If you are a Vismaya lover living abroad, please email us at info@vismaya.com or contact our customer service representative on 1-888-VISMAYA (1-888-847-6292)  to get options for where you can get a Vismaya product

Please note, if you ship your order using a shipping service not offered by Vismaya, such as a shipping forwarder, the status of the tracking information sent will not account for the shipping forwarder's tracking once your package changes hands. Any package shipped using a non-partner shipping service will not be refunded or reshipped if lost, stolen or damaged. Vismaya is not responsible for any shipping fees, taxes or tariffs incurred as a result of these third-party shipments.

SHIPPING FEES

Shipping rates are calculated according to the purchase value of your order and the type of shipment selected. Each address you instruct us to ship to, including gift-recipient addresses, is considered a separate order and is subject to applicable shipping charges.

All domestic orders will be shipped and delivered within 3-10 business days, unless you select an alternative.

We ship to PO Box addresses. Overnight and expedited delivery is available for these addresses.

If an invalid address is provided, there may be a delay in processing your order.

During the holidays our shipping times may vary. Orders typically ship the next business day. Orders placed Friday-Sunday will ship out Monday.

DELIVERY OPTIONS AVAILABLE IN THE UNITED STATES

Shipping times may vary depending on delays with USPS due to weather and high shipment times of year. Check the status of their service here. Vismaya cannot be held responsible for late packages if order ships within 2 business days and will not refund costs of expedited shipping due to these delays.

Ground Shipping fees for all orders under $75 shall be as per actuals.

Shipping Restrictions. 

Due to restrictions from our financial partners or restrictions by law, Vismaya does not ship to the following locations: Belarus, Burma, Congo, Cote d'Ivoire, Crimea, Cuba, Iran, Iraq, Lebanon, Liberia, Libya, North Korea, Somalia, Sudan/South Sudan, Syrian Arab Republic, Yemen, and Zimbabwe.

SHIPPING STATUS

Vismaya partners with multiple shipping carriers. Once your order has shipped, you will receive an email providing your tracking number and carrier information.  Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day. Information regarding any backordered or out-of-stock items will be included in a separate email. Please note, if you ship your order using a shipping service not offered by Vismaya, such as a shipping forwarder, the status of the tracking information sent will not account for the shipping forwarder's tracking once your package changes hands. Any package shipped using a non-partner shipping service will not be refunded or reshipped if lost, stolen or damaged. Vismaya is not responsible for any shipping fees, taxes or tariffs incurred as a result of these third-party shipments.

TRACKING YOUR ORDER

There are three ways to track your order:

1. Log into your customer account on our website. You can view your order history and track each individual order you have placed.
2. Tracking information is available by visiting the carrier's website. Once there, enter your tracking number and review the most up-to-date information regarding your package. 
3. Contact our Customer Service department at 1-888-VISMAYA (1-888-847-6292) Monday-Friday 9:00am - 5:00pm PST and a representative will gladly inform you on the status of your order.

Please note, if you ship your order using a shipping service not offered by Vismaya, such as a shipping forwarder, the status of the tracking information sent will not account for the shipping forwarder's tracking once your package changes hands. Any package shipped using a non-partner shipping service will not be refunded or reshipped if lost, stolen or damaged. Vismaya is not responsible for any shipping fees, taxes or tariffs incurred as a result of these third-party shipments.

If you would like to make a return and your purchase is within our return policy (listed below), you may click here to start your return.

If you purchased return insurance via re:do at checkout for $1.50, your return is covered. If you did not, you may still start your return at the return portal above, but will be responsible for the label fee provided.

Returns

Full price merchandise and merchandise discounted up to 49% off the original price, may be returned for a full refund, online store credit, or exchange within 30 days of the delivery date. All merchandise purchased for 50% or greater discount off the original price is considered final sale.

All items being returned must be in original condition, unworn and with original tags intact. If such items are not returned in original condition, they will be returned to you.

Vismaya reserves the right to deny a return or refund if the merchandise does not meet the Return and Exchange Policy. Please be aware that all returns will be processed upon receipt of the returned merchandise by Vismaya. The return shipping is free for most mailed returns processed through our return center. However, there will be a standard $5.99 restocking fee deducted from your refund amount. All returns must conform to the guidelines of our return policy and must be accompanied by the original invoice. For a faster refund, your return label and return slip should correspond with the items in your package. You will receive an email notification when your return has been processed (be sure to check your spam folder).